When a patient walks out of your clinic and says, "That was different." You've already won. That phrase doesn't come from just being polite. It comes from design.
Premium clinics intentionally craft experiences that:
74% of patients who describe a clinic as "different" leave a positive review or refer someone within 30 days.
NRC Health
| Experience Point | Most Clinics | 5-Star Clinics |
|---|---|---|
| First Contact | WhatsApp message, no context | Branded onboarding with clear next steps |
| Follow-Up After Visit | Nothing | Personalized check-ins, automated but human |
| Treatment Plan | Verbal instructions | Visual dashboard with milestones |
| Post-Care Support | Rare or generic | Smart reminders + referral prompts |
CXLUS allows your clinic to send personalized, branded onboarding links right after a booking — no WhatsApp copy-paste, no missed steps. Patients feel like they're entering something exclusive.
Clinics using CXLUS report a 37% increase in treatment plan acceptance, simply by upgrading their onboarding experience.
Patients don't remember instructions. They remember what they can see and follow. With CXLUS, clinics give patients a live dashboard showing their progress, upcoming sessions, and clear goals.
One London-based clinic saw a 47% reduction in abandoned treatment plans after implementing the visual journey feature.
After the visit is where most clinics disappear. With CXLUS, that's where you stand out. The platform automatically sends post-visit check-ins, satisfaction messages, and review prompts that feel human.
"A dermatology clinic in Lisbon using CXLUS increased returning visits by 28% in just 60 days, without hiring anyone new."
Patients don't leave reviews because you ask. They leave reviews because they felt something worth sharing. And with the right journey — automated, consistent, emotionally resonant — that happens naturally.
The Impact of a Premium Experience:
Clinics using CXLUS report 2x to 4x more Google reviews within the first 90 days.
Take our free Clinic Experience Scorecard and benchmark your current patient journey against the 5-Star Standard. Get immediate insights to increase patient loyalty, reviews, and referrals.